Episode 017 – Room by Room: The Kitchen & Dining Room

We are going Room by Room to teach you just what you Should Have and what you Must Have inside each. This episode is the Kitchen/Dining Room/Laundry!  Michelle is on a buying spree and has taken this as a great opportunity to pick up more properties.  While she's putting them together, she's put together a list for you of what is really important and what items are critical to have inside your Short-Term Rental.  We would love to have to add your two cents, as well.  So, please find our facebook page and add to the conversation.

Plus, contest details are inside this episode!  Enter to win BIG!!  Go and Grow!

Transcript of this Episode:

Hi, it's Michelle, a master of money mindset, and you are listening to BNB dash boss podcast.

And in today's podcast, we're going to continue with our room by room doing the kitchen and the dining room. But first our show today is brought to you by order. Audible is where you get your audio books online and get a 30 day trial into the audible membership for free. By going to audible trial.com forward slash S T R revenue that's audible trial.com forward slash S T R revenue.

You'll get your first audio book for free and 30 days into the audible membership just for trying us out. You'll love audible. Right [email protected]. You can find our $7 courses available for you to try out, find out how to cohost, how to do rental arbitrage, or how to invest in real estate. We're all three, by going to B and b-boss.com and clicking on our store.

And you'll find our $7 courses right there. Try us out. You'll love it. You'll love those courses and they're only there for a limited time. So. Also, don't forget our contest. We've got our contest running right now in every week. We're picking up. And everyone's names are going to be put into a drawing at the end for a final price of an Amazon Dodd with a little clock on it.

And your guests will love that. There'll be able to walk right in, ask Alexa to connect to their account, and there'll be able to play their favorite music, ask for the weather or whatever else they want to ask Alexa to do pretty darn awesome. And I would really greatly. You going to iTunes and leaving me a five star review.

I appreciate it. So please do take a picture of it. Send it over to me at Michelle at BNB dash boss. Let me know that you did and we'll enter you in those drawings. I love mindset, books, money, mindset, power of positive thinking mindset, especially when things are going on around us, that we feel we have no control over.

I never think of myself as a victim, but the majority of it, what we receive is literally because of what we accept, what we believe we deserve. And so I'm constantly doing my best to feed my mind positive, positive books. It's 99.999%. Your mindset. It really is whether or not you become wealthy or not.

The fact is there's no one else holding you back, but you there's never another person out there who, who is preventing you from doing some vain, unless you're physically being prevented from doing something unless you're imprisoned in your house. And if you are, then we still need to get you the heck out of there.

Right? You know, unless you're physically being restrained, you got to take control of your life. You really do. You've got to take control of your life, your thoughts and your habits. And when you do that, you can break out of anything. You really, really can remember the book by Victor Frankl as a man thinketh, Viktor Frankl was a prisoner inside a concentration camp.

I believe it was Al Schwartz. Maybe. Or maybe another one in Germany or somewhere, but when he was in there, I mean, obviously we all know the tortures and the horrors that went on in there and they were murdering people and burning them in the showers and the horror that he must've been seen. But he said the one thing that they could not take from him was his thoughts, what he thought about.

And that is the truth. You can be a prisoner in a concentration camp. And they can't control what you think only you control what you think. It's a very, very powerful statement. So I want to remind you again that maybe you want to do the miracle morning. Maybe you want to take a look. If you go to our Facebook page, you can see the books that we recommend.

Just opening yourself to be able to receive all the blessings. It's really a really great. So let's get started again with the kitchen and dining. So we're going room by room. We've done the bedrooms because obviously they're super important. And the living room it's and the bathrooms, and inside the bathrooms, we talked about the little soaps and everything.

Now, some times you have gifts, gift baskets that you leave your people up. You have a lower end property where you're not making very much. You don't need to give a lot of things away. You know, you can do a bottle of wine. There's a great wine that we get, and it's only three 50 a bottle or something. If you get a hold case, you get a discount.

If you've got the little membership, you get a discount. And it's actually really, really good, and our guests love it. And it's so obscure that they don't know that you've only paid $3 a bottle. So people love to get wine. And that's what we give for our guests. We're staying in a rooms that are around $50 a night or a little bit more because we've got some properties that are over by the university and they're not really awesome.

I mean, it's not a great neighborhood. You can't make it too awesome on the outside. You know, things get taken. Let's just say, um, because it's just not a great neighborhood. So in those places, you still want to leave your guests something, but if you've got higher end properties, you can leave your guests a little bit more.

And if you're getting well over a hundred dollars a night, then definitely you want to leave them something. The number one rule when it comes to the kitchen and the dining and the gifts is that you need to know your guests. You need to know who they are, the type of people they are, what they're there for and what they're going to do there.

How long do they stay? What's your average length of stay. And by knowing your guests, you kind of can get an idea of what to leave them. So in the state of Arizona, especially in the summertime, It is really hot. And if somebody is here, they're usually visiting family, but one thing people constantly forget to do when they're in the desert is to drink more water.

It is dry and yes, it's a dry heat, but it also means that there's no humidity in the air until the monsoon season. I mean, it's, it's really single digit humidity here and it's very, very dry. It's hard on your skin. It's hard on your hair. It's hard on your eyes. If people wear. So we like to leave water bottles to remind people, please drink water, drink as much water as you possibly can.

So we leave water bottles and the water bottles that we leave out, have our logo on them and our phone number. So if they ever want to stay again, they can book directly with them. And so that's a nice little gift that we leave them. And it kind of goes with the state of Arizona. Now, if you're near a golf course, or if you're out in areas where you've got a lot of mosquitoes, oh man.

When you're in Florida, some of those places have so many mosquitoes. That's why you see that pools are surrounded by these screen rooms that are massive. And the reason why is because the mosquitoes and the bugs, there are freaking crazy man. So in order not to get bombarded with that, And when they go to amusement parks, we might leave them some kind of bug spray that's family friendly and sunblock because the sunblock will help them too.

A lot of people forget, especially when it's not a season where it feels real hot. Oh my gosh. Here's a great example. Being from Arizona. One of the places that everybody goes from here, they stay close and go for a weekend. They'll go over to California or they used to, before it got super, super expensive, we used to always go to California.

And San Diego is one of our favorite spots. Right? You can. The Southern way and go to San Diego and that they've got SeaWorld there and they've got a really great zoo, wildlife park, tons of stuff to do in San Diego. And it's really beautiful, right. Or you can go the LA way and you can go to Knott's Berry farm or universal in Hollywood, or you can go to Disney.

Well, every time we go to San Diego, it's super cool. It's super cool compared to Arizona. Like no matter when we go to California, we were there and we forget to bring our jackets. We forget that the nights get cooler and breezier. So my kids used to, it was a joke because they had so many California theme park jackets.

It was like, oh, we got SeaWorld jackets. And we got on Disneyland jackets and universal jackets. You name it because every time we went, yeah. It was so cold that we've put these jackets on, but also because it felt cooler during the day, the kids would never put on sunblock because they didn't feel they needed it.

And even, I forgot first, several times that I went there, I was like, oh, it's it's evening cloudy in the doesn't even. I mean, they don't have the sunshine. Like we have in Arizona. They've got like the smoggy kind of sunshine. And so we'd be out there. And the next thing, you know, Everybody is like as red as a tomato.

So sometimes black was really important. It only took us like one, maybe two times to forget the sun black, but it's like, even though it doesn't look like it's sunny, even though it looks like it's overcast, the sun and sand Diego is wicked. It is wicked on you. And so you really need to wear a sunblock so you can leave those items.

Knowing that those are the things that your guests are going to do. If they're staying with you, what types of things are they there for? What are they going to do? How long are they going to stay? That's going to help you pick out the gifts, right? It's also going to help you supply your kitchen because our properties that are right on the ocean, we've got those little, um, lobster and crab forks.

They're super small and they kind of fit in and then you could pull this stuff. And the little crab crunchers, you know, so you can break the shells and everything. Those things are right in the drawers. Well, you don't need that when you are staying in the middle of the desert and you don't need that, even if you're in the middle of Florida, because you're not going to be catching or eating fresh crab or lobster, right.

So sometimes you need things that you don't need in other locations. So your kitchen. It's really important to know what guests do there and what they usually are cooking. And you can figure that out. It's not that hard. Okay. So you'll notice in our bigger properties in Florida, at the ones with major, major bedrooms and stuff, large number of families come out and they have like these family reunions inside them.

We used to think we had to really stuck up the kids. And that wasn't true. What those people really wanted was a bunch of paper items. They wanted more paper plates and paper cups and things. So they didn't have to wash things. Number one, and they kept bringing in a ton of food. So we didn't have to keep as much stuff as we thought we had to keep.

Because we're like, oh man, this is a six bedroom house, seven bedroom house. These people are going to be cooking and doing all this stuff. No, they weren't. They were coming in with her whole entire families and everybody was going out and bringing pizzas back and all kinds of takeout food. And you just have to know what the people do and ask them what they want.

It's a really important thing. To send questionnaires at the end of someone's stay. And that's part of our messaging and you'll notice, but we always consistently ask, is there something we could provide you that would make your next day? Now, is there something we could do for you that would make your state even more enjoyable?

We are always looking for a five star review, right? So these questions led to the things that we have in our kitchen. And so your kitchen is going to be based a lot. Upon your guests. So know your guests. How long are they staying? Are they going to be eating there? Are they not going to be eating? Are they going to be warming stuff up?

You know, if it's a college kid and you've got a lot of college kids or you got a lot of nurses, believe it or not nurses, they want microbes. And there were some of our properties that didn't have my go waves. So we had to go get some microwaves. We're like, okay, what about a toaster oven? And they're like, oh no, I'd rather have a microwave.

And in some places like, oh no, microwaves, I'd rather have a toaster oven. So you've got to know your guests. Let's start going over. All the things that we have in our kitchen and dining room areas. Now, obviously some places have really big kitchens and some places have smaller kitchens. Some places are really inexpensive.

And you can get away with having inexpensive items, you know, so not like the most deluxe set of pans or the most deluxe set of cookware, but in other places, when you have high-end properties, then you better have nice pots and pans. So they kind of go together hand in hand, do not be cheap in a property you're charging several hundred dollars a night for never be cheap in those places.

Okay. Because people will be like, do you see this? I mean, I've seen silverware. That basically is so cheap that it looks like it could be just plastic covered, even have plastic silverware that looks like Savara, that's probably better than the civil war, the ban. So you've got to make sure that the quality of the items that you purchase kind of go with the quality of the property and the location that you have and the nightly rate you're getting.

Okay. So no, all of those things. And that's going to also dictate to you what type of snacks you eat, or coffees and creamers and teas and things like that. So just know the number one rule when it comes to your kitchen items and your dining room and any kind of gift baskets that you leave. The number one rule is know your guests.

No, who they are, how long they stay, where they're going and what they're doing. Because if you do, then you can leave things that are going to be way more helpful for them in the long run. Okay. Let's get started in our kitchen and dining room. We're going to start with table and chairs. Now, obviously in some smaller places, it's really difficult to have a full sized table and chairs, but you really want to have someplace where people can sit down.

Yeah. Eat without being on some kind of carpeting or using, you know, a couch or a bed, if they can help it, something they can pull out and literally set their meals on that they can wash off. We like to make sure that we have enough for four guests, even in our smallest place. Even our properties that are one bedroom, one bath, we know that people might be visiting their kids if they're down in Tucson, by the university or up in Tempe.

Right. So if they're visiting their kids, they're going to have their kid over and maybe their kid has a boyfriend or girlfriend. Right. So when they do, we make sure that there's four, if we have the room for it, obviously you're going to do what you have the room for, but you want to have a place to eat.

And anytime you have a large number of bedrooms, You're going to want to have as many chairs at the table as you have guests that you can have stay there. So if you've got your property listed as sleeps 10, you better make sure that you've got a place for 10 people to sit down and eat. If your table only holds six or 8:00 PM.

You better make sure that you have a counter that'll hold an accommodate least to her war, that they can eat somewhere close together, or that they can squeeze an extra chair or two in, because no one wants to go there for a family reunion and then be separated by a room and have the kids in another room or whatever, and not be able to eat together.

They all want to eat together. That's part of the whole being there at a family reunion. The whole bean together is eating together. That's the most fun, right? We also love to have pieces of art in our kitchens and in their dining rooms on the tables. And we like to have things that can't break or get lost little pieces and things like that are not good.

So we'd love to have art. That is like a solid center piece of art. One of my favorite things is Metalworks. I know it sounds right. But we got a really nice one for a couple of places down in Tucson. And it's these desert flowers. With kind of like aloe looking leaves on the bottom that come out, but they're made of metal and they're painted a bright green and the flowers are a bright color too.

And what's really great about them is they're almost indestructable they might cost a little bit, but they are pretty indestructible and it's, it's nice to have, and it has a lot of color. I love those fake plants. With the pops of green color that you can get at Ikea. And they're so cheap kitchens and dining rooms and window souls and things like that.

These are great places to put a pieces of art that are going to pop some colors, especially if you have like white cabinets or something. Make sure you've got those pops of color of something that gives it an extra zing. We also make sure that we bling up the kitchens a little bit. So if it's just a regular kitchen, we might add little handles and sometimes, you know, just make sure that whatever you're doing, you make the place aesthetically pleasing.

You make it. Good. The better place looks. The more you get for a nightly rate and people are more and more picky. And so you have to be a better and better designer when it comes to decorating your place. So make sure you don't skimp. The plans, even if they're full plans or the artwork or the centerpiece is make sure that you have some things all over.

I mean, it doesn't have to be cluttered, but it definitely doesn't want to look terrible. Right. You want it to look like a magazine? So, like I said, in the majority of our places, we give away wine the more per night, peoples day, the better the wine we get. So we have wine and wine glasses out and we make sure now that when our girls set out the wine glasses, that they put those little paper covers on them.

And those are easy to get. I'll leave a link inside this article on our website, so you can find them really easy. But the price of the property and the quality of the property also dictates what kind of coffee makers and stuff we have. So if it's just a cheap, old place, then we just have a cheap old coffee maker, but we might have a Keurig in another place.

And I am infamous for finding Keurigs at yard sales and stuff, or online on Facebook or. Because when somebody is getting a new Keurig, they're like bored and they're like, I want a new hooray. I'll make them test it too in front of me. Cause I'm like, I want to make sure this baby's working before I buy it.

But I've been known to buy Keurigs for like 30 bucks and I get a bunch of them. So I still have some in one of our storage rooms like that I've bought because I'll, I'll overbuy them. And then when something gets broken or whatever, then I can just replace it with another Keurig. People like Keurigs, I don't, because I really don't like the refill.

You know, the fact that we're wasting all that plastic, but you know what, that's just me, people would rather do that when they're on vacation and they don't like the refillable ones, especially now because of the COVID so more and more we're leaning towards the single serving coffees. If you've got a less expensive coffee maker, like a Mr.

Coffee or something. Then you'll want to have the coffee packets and they're, pre-measured sometimes they're even in these little round disks and they can put them in there. So they have the coffee filter already with them, but that makes it nice and easy for people. We do individual creamers and sugar and Stevia, and we put that in there and tea and all of that goes in a little holder.

Now it's hard because you're listening to me right now and you can't see what I say. I've got some pictures and I'm going to post them on this page for this episode and you'll see how we display those things. So we've got Natalie containers for them, but like these little display cases, like a three tier case, and I'll show you, but that's where our coffees and creamers.

And we also have trays where we put our snacks and our breakfast bars and stuff out and saw, I'll show you some of those, and it doesn't have to be anything huge and fancy or anything, but it does give people, you know, something, especially if they get there late at night and they've been driving, they just want something.

And so we make sure that we always have coffee and tea and water. Now salt and pepper shakers. Those are a great thing to have inside any short term rental. And they make these little ones now that are like individual ones, but they're kind of expensive. We haven't switched over to individual packets on salt and pepper yet.

And I don't know that I see us doing that. There's something that very seldom have to be filled. It's completely and totally up to you when the COVID, you know, what you want to do in regards to something. But people love having salt and pepper there. They don't want to go buy salt and pepper and shakers and stuff when they're there.

So we make sure that we offer those. That's probably some of the only food that we have. We used to have olive oil, but even now they just don't want to use something that somebody else has used with the COVID. It's changed a lot of people and what they consider safe, what they would have used before and what they use.

So it just depends on your area and the people that you host. So obviously we have plates and bowls, cups, and glasses, knives, and steak knives, silverware serving and mixing bowls, calendars. A lot of people make spaghetti, so colanders are like something you always have to have storage containers, pots and pans.

Cookie sheets, you know, the cake size or brownie size baking pans and pizza pans. People love those. So those types of cookware, if you've got an oven and a stove, those are the things that you really want to have. Whenever you have dishes, you have to have things to wash the dishes with, right? Just towels and dish, cloths, and dish liquid, or the dish pods.

If you have the automatic dishwashers and we get those individual wrap sponges with a scratchy pads. On the other side, we get those from Sam's club. Just views, cleaning supplies underneath foil, Ziploc bags, paper towels, garbage bags. Potholders, you know, things like that. Those are always in there. And then when it comes to all the little things in the drawers for the moment we have can openers bottle openers, wine openers, pizza cutters, spatulas, spoons, serving spoons, pancake, flippers sets, you know, where you got the big servings boon and the pancake flipper and all those things together, measuring cups and measuring spoons and potato.

Now, when it comes to little mini appliances, we kind of stick to just a few things. We stick to toasters or toaster ovens, coffee makers, blenders, lots of people like microwaves. I hate microwaves. I don't know what it is about them, but I'll have microwaves in some of our properties only because people love microwaves and they want them.

And the only time I put them in is when people complain. If I have one person has, and I'm like, okay, I better put it in. But most of the time, I try to just have toaster ovens because they're better for you. It's like a mom thing. They're better for you. Don't use those. We also have added hand mixers and blenders to a lot of our properties because we'll have people ask for them, especially in Arizona and Florida, where it's nice and cool, and people want to make mixed drinks or something.

You know, if you want to make a margarita, you're going to want to mix mixer. And so a lot of times they, they just want to make. Then sometimes somebody will be there and if grandma's there and she wants to bake, then they want a hand mixer for baking. So we're like, oh yeah, a hand mixer for you. We've been known to add that to a couple of our properties, not too many of them, because if people don't ask, we don't give it.

So we also make sure that we contact people when they arrive and ask them. Especially if there's a kitchen, does our kitchen have the equipment that you need? Can you foresee needing something now? And we've had people say, yeah, you know what? It would be really nice to have a blender and they'll be like, no problem.

I'll have one there for you, you know, in a moment. And we'll get somebody over there to get one to them. So if there wasn't one already in the property, we're going to have it to them as quickly as we can possibly get it. And people really love that and they appreciate it. It's no biggie to not have it, but you want them to have it during their stay and not be an afterthought.

You know what I mean? So make sure that you say, is there anything that we can supply that would make it easier? Is the kitchen equipped to your liking? And is there something that you need and that way, when they tell you, you can zip something over there as fast as you can. Could be your cleaning crew could do it.

If you're not site or your maintenance guy could do it, or a property manager could do it. Or even Amazon could do it, you know, the next morning. And if you can't get there, you can say, well, can I have it overnight shipped to you on Amazon? And you just leave it there in the kitchen and there'll be like, yeah, that's okay.

Just make sure you're doing your best to make sure that the kitchens have whatever people need, because it's important when you get somewhere, you know, a lot of people, especially when they come for family reunions, you think to yourself, well, they're not going to need cake pans and stuff. But they're like, oh, we were coming to celebrate grandmas and grandpas anniversary and we really wanted to make cake or, you know, whatever the heck they wanted to make.

And it was like a family thing. So you ask them, you know, what, what can I get you? I will have it over there. And I think people really, really, really appreciate that. So that just goes to say, too, you want your kitchen sings, very clean. And those few cleaning supplies so that they can keep the kitchen clean.

So they can have the sponges and the things that they need to wash the dishes and drive the dishes. Right? With the dish racks, we make sure that the dish racks are always kept clean. Dish racks are incredibly gross and dirty. If they're just left there and no one ever cleaned. It was one of those things that I'm really picky about is cleaning out the dish rack.

The dish rack can not just sit there and look gross. It's got to be cleaned and set on the side. The same with the garbage cans. When you have the garbage cans, give them some, give them some garbage bags. You sure as heck don't want them not to have enough garbage bags and they just start leaving garbage everywhere, guys.

I mean, really some people are so cheap when it comes to stuff. It's like, well, I'm only going to leave them. And you know, but they're going to be there for a week. How many garbage bags do you go through in a week? Three or four? Like whatever, give them three or four freaking garbage bags cost you what?

Five, 10 cents. Each. You'd rather have garbage lane all over your house because somebody didn't have enough garbage bags. Don't play this mental game of the mind. When you are renting your space out, give them enough that they can use it. You know, give them a roll of paper, towels and have a spare one underneath you think it costs you money, then add it into your nightly, stay, add it into your nightly, stay, all the supplies that you have, whether it's sip, block bags or.

Foil or saran wrap, whatever it is, add that into the cost of running your business. It should be there. You don't want people, you know, not to have essential items that they have to run out for. And what's really crazy. A lot of times people will buy that stuff and leave it there anyway. And I'll see other people take it out and it's like, well, you know, if it's Ziploc bags or foil or something, I just leave it there because people need that stuff when they're cooking.

And if they're grilling, especially they need the foil. Right. So I would rather have somebody come to my place and go, wow. They had everything I needed. And they're really impressed because they couldn't come up with anything that I didn't think of first. Wouldn't you rather have your guests have that experience, then be pissed off because the only bag that was there was the one bag and they were like, oh, the kid threw up in the back of the car.

I had to go clean it up. And I got rid of the one and only garbage bag that was there. You know? No, you don't want that experience for them. You're like, wow. What was really nice is they had these cleaning supplies. They had this for me. They had that for me. And it was all good. And if somebody takes something, then charge them for it.

When your cleaning crew comes in, your cleaning crew should always be able to tell something's missing. You know, especially when we first got those little Alexa dots with the clocks on them, I told the girls, you know, we put the little sticky things on the bottom and stuff, but I told the girls, when you come in, just please look for Alexa, because at the time they were pretty expensive.

Now they're like 49 bucks, but that's still not cheap. So we're like, look for the Alexa, make sure Alexa's there. Look for the pool keys, make sure the pool keys. Are there things they cost us a lot of money to replace or some of the first things that we look. So just have your crew look for it and just add it into your nightly stay.

You are not competing for last place. You're not there to see how much money you can save your scene, how well you can serve your clients. It's all about service. This is a service industry. You are in a service industry now. And these are your guests. Serve them, give them the best experience they can possibly have.

And that way they will come back each and every year. And like I've said before on other shows, we have people who come year after year after year, and they come with their families and they bring everybody and it just becomes a bigger and bigger party. And then they tell people about it. If you are providing a great service for people, then they appreciate it.

And they'll come back again and again and again. So make sure you're doing that. Give them a reason to come back and see. You know, if you know that this is the time of year that they come every year and they celebrate grandma and grandpa's anniversary, then guess what? You can do. Put a little gift at the end of the bed for grandma and grandpa.

And there'll be like, holy cow, they remembered that it was grandma and grandpa's birthday. I mean, how cool is that? How many places would do that? Not very many. So you want to make sure that you do the absolute best you can do. And when it comes to the kitchen and people either need nothing and they will hardly use anything or they will need a lot of different stuff.

So just be accommodating as accommodating as you can possibly be. Don't be afraid that people are going to take stuff. Some things might disappear, but most of the time they don't, you know, especially if you're charging enough, then you get a great quality of guests and allow them to have fun there, allow them do make your place their own for the length of stay that they're there for the only time I go against that rule of thumb, making sure I provide enough of everything is probably for the laundry area.

The kitchen is usually next to the laundry room or a laundry closet is very nearby. And I love providing washers and dryers for people, whether they're stackable or next to each other and size. But when I do, I don't leave the entire thing there for them because people will take your laundry detergent.

I don't know what it is. About laundry detergent, but we went through a lot of laundry detergent. So we get people started on the laundry detergent. We'll leave seven or eight times. And we'll leave plastic container that we have of, you know, probably an inch of those dryer sheets. So we get them started on those things and we even have that in our house rules that we get, you started on the laundry.

But for the most part, most people don't do a whole lot of laundry unless they're there for like a week or more. And they've got a ton of kids and a bunch of family, and then they're going to go out and get some laundry detergent anyway. So that is the only time we break that rule. Is with the laundry detergent and the dryer sheets.

Now, when COVID was at its peak, we also didn't have a ton of toilet paper set out. We would get people started with toilet paper and we would have maybe one or two rolls and God bless us. We were, I mean, we got to a point where we were running out of everything and it was like, please, please let us find somebody who's selling toilet paper.

And it, it was really hard, but like I said, we don't skimp on the toilet paper. We always have good toilet paper and we try to leave people as much as they need. Now, if they need more and they're going to the store to get dryer sheets, they'll just get to hold the paper so you can leave messages, you know, and say, okay, We started you with a clean role and there's two roles under here and you're here for a week.

We don't provide any more. I've seen those. We do, but it's really up to you. If it's really hard for you to find toilet paper. And, uh, I don't blame you, I guess just, just leave a note and say, look, it's really hard for us. So we've left you one role in each bathroom and two roles under the sink for extras, but that's all we can provide, you know, or that's all we provide.

If you need. Please feel free to find a store with toilet paper, because it's really hard to find around here. So just kind of let people know. We used to provide Lysol wipes everywhere. We can't do that anymore either because it's just so incredibly hard for us to provide Lysol. I mean, it's like incredibly difficult to find them anywhere still when you have something like the washer and dryer or, you know, the coffee makers or anything like that, make sure you have directions for people to use them.

A lot of times pictures work best too. So inside of our books, we've actually made pictures in case somebody didn't read English of how to make a pot of coffee with this weird looking coffee maker, because not everybody has had it. Or not everybody has had whatever kind you have, right. Or the same with washer and dryers.

It might seem like it's simple, but it's like, no, this area is not for bleach. It's for just liquid softener. So people will put stuff into anything they can find is like, oh, we're going to shove this in here. And it's like, no, that's not how it goes. So we like to show people and tell people how things work and pictures are really great for a lot of things.

Just simple things, just so that they don't mess. Or break any items. So it's good to have directions when you have stuff. Oh, ovens, that's really good for some ovens. Some of our ovens are gas, stoves and ovens, and you have to click it, you know, turn it all the way until you hear that click, click, click, click, and then it catches the pilot catches the light on fire, and then you turn it down.

So if you have anything weird like that same. Remember we talked about that with the showers. If there's anything weird. That people wouldn't know how to do. And you might think it's oh, well, everybody knows how to do that. That's not true. Not everybody knows how to do that for a very long time. Here in the valley in Phoenix, you couldn't find gas, stoves, everything was electric out here.

It took a long time for people to get gas and stuff. I mean, maybe they had it years and years ago, but for the longest time, all the houses out here only had electric, electric, everything. So it was really difficult to find things. So it might take them a moment to learn it, but make sure that you give them the directions for all the little quirkiness in your property.

I think that's about it for the kitchens dining rooms and the little laundry areas. Also let them know about your garbage, when they're going to be there a week or two, you know what to do with their garbage cans. Are you going to just put the bag out in the front or do they have to take it all the way to a lugger?

Make sure they know what to do with their garbage, because sometimes people just set out in front and then you get like a bug issue and it's a really bad thing. So let people know what to do. I am not one of those people. Who make people take the sheets off the bed and things like that. I don't do that.

I make my crew do that. And the reason I do is because they can count everything. I don't trust it when it's been taken off the bed for us. And I don't want my crew to have to go through everything and kind of look through stuff because then they end up shaking stuff and you don't want to shake anything anymore.

The same thing with the garbage and everything. I want people to know ahead of time. So it's like, look, when you fill up a trash bag, you're going to have to walk it all the way out here. If you're on the third floor. You got to go down to the second floor, there's a garbage shoot, a trash shoot, or there's a lugger at the end of the alleyway, whatever it is, let them know because they're not going to know automatically.

It's something you have to teach them something. You have to show them. So think about those things. It's the same with the parking. Where are they going to park? I'd take pictures of everything with little arrows. You are here. Here's where you park. Here's the path to walk. Like. I'm like incredibly diligent about telling people exactly where to go, what to do.

So you need to be that way to think of everything you can possibly think of every scenario you can possibly think of. And then. Okay, so this about wraps it up for the kitchen and dining and laundry. So I want to thank you for listening. Have a great day. Stay safe out there. God, bless you. Go and grow.